Privacy Policy

When you purchase something from TOTTOLI LIMITED, as part of the buying and selling process, we collect the following information:

• Your company email address
• Your account information, such as dates of payment owed and received, TopUp information, and any other information related to your account
• The level of Service you receive – for example, network faults and other network events which may affect our network Services

Your data will only be used for the specific purposes for which it was collected. In particular, this means using your information to:

• Manage your account and help you to manage your account
• Get in touch with you (e.g. if we need to tell you about any problems with a Service)
• Keep things secure and prevent crime and fraud
• Manage our network and your use of our network
• Look into any complaints or questions you may raise

We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies, other than to specific TOTTOLI LIMITED suppliers or merchants solely to the extent required to perform our obligations under our Terms of Use.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, or receive Services, you are providing us with your consent to our collection and processing of your information for that specific reason only.

Your personal information may be processed by other organisations on our behalf for the purpose of processing applications and providing information or Services to you. The use of personal data for these purposes will remain under our control at all times.

We may also disclose your personal information if required by law or if you violate our Terms of Use.

We will keep your information for the longer of:

• Any period required by law (for example in relation to records for Value Added Tax)
• The period in which you are using our Services

We constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

In order to improve our users experience and to allow their use of the Services whenever they travel, such as when you make a payment for a roaming plan, we collect information about your transaction and payment information through a PCI certified third party payment service provider.

Your payment shall be processed by the third party PCI vendor and not directly by us, to secure your payment information.

If you are under the age of majority in your jurisdiction, you must get your parent or guardian's consent to provide your personal information to TOTTOLI LIMITED's website. Otherwise, you are not allowed to provide any of your personal information to us.

We may update this Privacy Policy from time to time in order to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes, we will post the revised policy on this website. By continuing to use the website after these changes are posted, you agree to the revised policy.

If you are concerned about data collected as you visit the TOTTOLI LIMITED website or use our support Services, please contact us to make the required changes. Please remember that if you delete or limit the use of your personal information, the Services may not function properly.

All comments, queries and requests relating to our use of your information are welcomed. If you wish to exercise any of your rights, please reach out to us directly.